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GDPR & data rights

Under construction. This page gives a preliminary request route. The complete information notice and internal procedures will be published before general availability.

Contact

Send any request relating to your personal data directly to contact@ophtrack.com. You do not need to send an identity document with your first message.

Rights that may apply

  • access to personal data and information about its use;
  • correction of inaccurate or incomplete information;
  • deletion, where the legal conditions are met;
  • restriction of processing in specified circumstances;
  • objection to processing based on legitimate interests;
  • portability for data processed by automated means on the relevant legal basis; and
  • withdrawal of consent where processing relies on consent.

How to make a request

State the account email address, the right you wish to exercise, and any useful scope or date. Do not include patient information. OphTrack may request proportionate information to verify identity where necessary.

Handling time

Requests will be handled without undue delay and within the period required by applicable data-protection law. If additional time is legally permitted and necessary, the reason will be communicated.

Accidental patient information

Report it immediately to contact@ophtrack.com. Give only the case reference if available; do not copy the identifying content into the message.

Supervisory authority

You may contact the competent supervisory authority. In France, information about complaints to the CNIL is available at cnil.fr.